At Shiny Tails, protecting your privacy is our priority. We respect your personal data and are committed to processing it in accordance with applicable laws. This Policy describes our practices for collecting, using, and safeguarding your personal data.

1. What kind of personal data do we collect?

We collect only the data that is necessary for providing our services:

• Full Name: For communication and personalized service.
• Email & Phone: For updates and communication regarding requests or appointments.
• Message: For better understanding of your requests.

2. How do we collect your personal data?

• Through the contact form for inquiries and requests.
• Through the appointment form for scheduling visits.
• We do not collect data from third parties or external sources.

3. How do we use your personal data?

• Communication: To respond to your requests or to inform you about your appointment.
• Service Improvement: To better understand your needs and improve our services.
• Marketing: Only with your consent, for sending offers or information about new services.

4. Legal basis for processing

The processing of your personal data is based on:

• On your consent when you submit a request or appointment.
• On our legal obligation to maintain communication records.

5. How long do we store your data?

• Your data is kept for as long as necessary to process your request or complete the service.
• In the case of subscriptions or regular communication, your data is kept until you request its deletion.

6. How do we protect your personal data?

• We implement strict security measures, such as:
  • Data encryption.
  • Restricted access by authorized personnel only.
  • Secure servers.
• We inform and train our staff for proper data management.

7. Sharing data with third parties

We do not share your data with third parties unless it is required for providing our services (e.g., sending emails through an external provider). In any case, we ensure that our partners adhere to high data protection standards.

8. Your Rights

You have the following rights:

• To request access, correction, or deletion of your personal data.
• To object to or restrict the processing of your data.
• To withdraw your consent at any time.
• To file a complaint with the relevant data protection authority.

9. Cookies

Our website uses cookies to improve your experience:

• Necessary cookies: For the proper functioning of the website.
• Performance cookies: For statistical analysis through Google Analytics.
  You can adjust your cookie preferences from your browser settings.

10. Policy Updates

This Policy may be updated from time to time. Please check regularly for updates. Last revised: 02/12/2024.

11. Contact

For any questions or requests regarding the Privacy Policy, you can contact us at info@shinytails.gr.